Privacy Policy

Last updated: March 2026

Medcorder, Inc. ("Medcorder," "we," "us," or "our") operates the Medcorder mobile application and related services. This Privacy Policy describes how we collect, use, and share information when you use our services.

Information We Collect

Information you provide

Account information: When you create an account, we collect your phone number for authentication purposes.
Profile information: You may optionally provide your name and profile photo.
Recordings and transcripts: When you record a medical appointment, the audio recording and its automatic transcript are stored in our cloud infrastructure.
Messages and notes: Text messages and notes you create within appointment chat rooms.
Doctor information: When you search for or add a doctor to an appointment, we store the doctor's name and practice information.

Information collected automatically

Device information: Device type, operating system version, and unique device identifiers for crash reporting and analytics.
Usage information: How you interact with the app, including feature usage and session duration.
Location: With your permission, approximate location for the nearby doctor search feature. Location data is not stored on our servers.

How We Use Your Information

To provide and maintain the Medcorder service, including recording, transcription, and sharing features
To authenticate your identity and secure your account
To enable you to share recordings and notes with family members and caregivers you invite
To improve the app through aggregated, anonymized usage analytics
To provide customer support
To send service-related notifications (e.g., when someone shares a recording with you)

How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

With people you choose: When you invite family members or caregivers to an appointment room, they can access the recordings, transcripts, and notes in that room.
Service providers: We use Google Cloud Platform for infrastructure, Firebase for authentication and data storage, and automatic speech recognition providers for transcription. These providers process data on our behalf under contractual obligations.
Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Research: We may contribute anonymized, de-identified data (with all personally identifiable information removed) to healthcare AI research. This data cannot be linked back to individual users.

Data Security

We use industry-standard security measures to protect your information:

Encryption in transit (TLS) and at rest
Phone-number-based authentication with two-factor verification
Access controls limiting data visibility to authorized users
Regular third-party security reviews

Data Retention

Your recordings, transcripts, and account data are retained as long as you maintain your Medcorder account. You can delete individual recordings at any time. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

Children's Privacy

Medcorder is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of certain data processing activities

To exercise any of these rights, contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by other means. Your continued use of Medcorder after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Medcorder, Inc.
Redwood City, CA
[email protected]